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Salesforce Salesforce-Slack-Administrator Exam Syllabus Topics:

Topic	Details
Topic 1	Security: This domain targets Salesforce Security specialists in identifying Slack product security features that meet organizational needs. Candidates will describe how Slack addresses security governance, risk management, and compliance while recommending features that protect sensitive data.
Topic 2	Enabling Slack Success: This section focuses on the skills of Admins to develop a vision for Slack within their organization. Candidates will use analytics dashboards to track usage and make recommendations based on data insights, such as channel archival or promoting best practices.
Topic 3	User Lifecycle Management: This area focuses on managing user accounts throughout their lifecycle in Slack. Candidates will implement authentication options based on organizational requirements and recommend processes for new account creation.
Topic 4	Channel and User Group Administration: This section measures the skills of Salesforce Administrators in setting up and managing Slack channels. Candidates will learn when to use channels versus direct messages or group DMs, as well as when to opt for public or private channels.
Topic 5	Workspace Administration: This domain assesses the competencies of Salesforce administrators in creating and managing Slack workspaces to meet organizational needs. Candidates will determine when a new workspace should be created and manage the approval process for workspace creation.
Topic 6	Fundamentals: This section of the exam measures the skills of Salesforce Administrators and covers the key privileges and responsibilities associated with each Slack user role. Candidates will identify unique features of Slack's paid plans and understand the common responsibilities shared by Admins and Owners. Additionally, this section emphasizes the importance of workspace and organization-level settings and dashboards, focusing on how they contribute to effective Slack management.

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Salesforce Certified Slack Administrator Sample Questions (Q22-Q27):

NEW QUESTION # 22
You're an Org Admin at a security-conscious financial services company. You're rolling out Enterprise Mobility Management (EMM) across the organization. At the last minute, leadership asked if it is possible to require guests to use the Slack for EMM app How should you respond to this request?
(Select the best answer.)

A. Guests can only login through the desktop app to access your workspaces.
B. Guests are required to use the Slack for EMM app by default.
C. It's not possible to require guests to use the Slack for EMM app.
D. Guests can be required to use the Slack for EMM app.

Answer: D

NEW QUESTION # 23
Your organization is on the Slack Enterprise Grid plan.
Which action can be performed by an Org Owner but not a Workspace Owner?
(Select the best answer.)

A. Reset all members' passwords.
B. Turn on approved apps.
C. Manage single sign-on (SSO) settings.
D. Set message retention policies.

Answer: C

NEW QUESTION # 24
You're a Workspace Primary Owner for a Slack Pro workspace.
App requests from users are overwhelming.
You decide to create an app approval process.
Which two questions should you ask requestors during the app approval process?
(Choose 2 answers.)

A. Does the app support Data Loss Prevention (DLP)?
B. Are competitors using the requested app?
C. What is the urgency level for the app request?
D. Does the app require a license?
E. Does the app support Enterprise Key Management (EKM)?

Answer: C,D

Explanation:
Slack's best practices for app approval workflows recommend:
"Gather information on licensing requirements and urgency to prioritize app approvals and ensure security reviews align with business needs." Asking about DLP (A) and EKM (C) are technical security details assessed by IT or Security, not by the requestor. Competitor usage (B) is irrelevant to Slack security or approval decisions.
(Reference: Slack Administration Study Guide - Managing App Approvals)

NEW QUESTION # 25
You're a Workspace Owner on a Slack Business+ plan.
Your organization plans to expand Slack usage to the entire company of 4,000 people, and your security team wants workspace access restricted to company email addresses.
What is the most secure option for onboarding all 4,000 users into Slack?
(Select the best answer.)

A. Turn on Just-In-Time (JIT) provisioning and distribute an invite link that will allow those with the link to join the workspace.
B. Enable admins to invite their departments into the workspace so that new members are automatically added to the correct channels.
C. Enable email signup so that those with an approved company email address can join by clicking your workspace's sign-up link or entering their email on the sign in page.
D. Integrate with a SAML-based identity provider (IdP) and SCIM API connector so that you can pre- provision members to the workspace.

Answer: D

Explanation:
Slack recommends for secure, large-scale onboarding:
"Using a SAML-based IdP with SCIM provisioning allows automatic user creation and deactivation based on your identity provider, ensuring security and control." Email signup (B) and JIT provisioning (C) are less secure. Admin invites (D) are manual and error-prone at this scale.
(Reference: Slack Administration Study Guide - Secure User Provisioning on Business+)
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NEW QUESTION # 26
Teara is a Workspace Owner. She has discovered that projects and key decisions are being discussed via direct messages, because public channel message retention settings are set to delete messages after 20 days. The decision regarding this setting was made 2 years ago, and now the setting is no longer required.
Team members are experiencing difficulty creating channels. Teara is wondering if there are other settings she should review that might be contributing to the direct message conversations.
Which settings and permissions should Teara change to promote increased communication outside of direct messages?

A. Changing the workspace's public channel message retention and deletion policy to "Keep Everything", changing the direct message retention and deletion policy to delete messages after 1 day, and restricting the creation of channels to Owners only
B. Changing the workspace's public channel message retention and deletion policy to "Keep Everything", changing the direct message retention and deletion policy to delete messages after 1 day, and allowing everyone to create channels
C. Sending an announcement in the #general channel notifying everyone to move conversations to channels and to DM Teara if you need a channel created
D. Changing the workspace's message retention and deletion policy for all channels and direct messages to "Keep Everything" and allowing everyone to create channels

Answer: D

NEW QUESTION # 27
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